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FREQUENTLY ASKED QUESTIONS

Please return items in new condition within 14 days of original shipment along with a copy of the order confirmation email received at time of purchase. Not including a copy of the order confirmation email may delay your refund. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place. This includes all packaging, accessories and authenticity cards/dust bags.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

Return Policy

Shipping and handling fees of original purchase are not eligible for refunds.

Customer is responsible for shipping charges when making returns.

Refunds will be charged back to the original form of payment used for purchase.

Sale items are not eligible for any refunds or store credits.

Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.

If the goods are damaged when delivered you can send them back with proof for exchange or store credit

If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you.

Due to hygiene reasons, we do not accept returns of underwear or swimwear

The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.

We are not responsible for any items that are returned to us by mistake.

Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done