Exchange and Return Policy
Exchange Policy
All SALE items are FINAL SALE, which means there will be no returns or exchanges for any items on sale.
Eligibility for Exchange
- Original Priced Items: We are happy to assist with exchanges or store credit for all original priced items that are unworn, unwashed, and unaltered in their original unused condition, including original tags attached.
- Ready to Wear (RTW) or Clothing: Merchandise tagged as READY TO WEAR, RTW, or CLOTHING should be returned within 5 days after delivery for an exchange.
- General Merchandise: All other merchandise should be returned within 3 days after delivery for a different size or a shopping voucher only.
Non-Exchangeable Items
- Final Sale Items: All End of Season, Summer Sale, Black Friday, and Clearance items are FINAL SALE and cannot be returned except if the wrong size or style was received.
- Accessories: All accessories are FINAL SALE. No exchanges or returns.
- Swimwear and Resort Wear: All merchandise tagged as SWIMWEAR, BIKINI, ONE PIECE, and RESORT WEAR cannot be returned for exchange or store credit.
Process for Exchange
- Return Conditions: Returned items must include tags and hygiene stickers. Items that do not meet these conditions will be refused and returned to the shipper’s address on file.
- Shipping Times:
- Returns (within Nigeria) require a minimum of 2-3 business days to arrive at our warehouse.
- Please allow an additional 1-3 business days to process your return upon arriving at our warehouse.
- International Exchanges: For international exchanges, please send an email to customerservice@ashluxuryhq.com within 1-2 days of receiving the items.
Additional Policies
- Order Cancellation: An order can only be cancelled before it has been dispatched.
- Delivery Costs: You are responsible for the delivery cost of your exchange.
- Safety Measures: Due to our safety measures, returns will be kept in a temporary quarantine area for 24 hours before processing.
- Faulty Goods: Delivery charges are only refundable where goods are faulty. Please allow 5-14 business days for a refund to be processed on merchandise that was damaged.
- Returns and Refunds: Returns and refunds are not available for items purchased on the website. Only shopping vouchers.