Refund Policy

Ashluxury is committed to ensuring that your shopping experience is seamless and satisfying. Our policy clarifies how returns, exchanges, and refunds are processed so you can shop confidently, knowing you have the support of a luxury service standard.

Returns

1. Returns Notification Window
  • Customers must notify us within 48 hours of receiving an item if they intend to return or exchange it.
  • Notification means officially informing us—not the item arriving back.
2. Return Shipping Timelines (After Notification)
  • Local returns: Item must reach us within 5 working days.
  • International returns: Item must reach us within 14 working days.
3. Quality Control (QC) & Inventory Checks
  • All returned items undergo QC and Inventory verification, which may take up to 3 working days from the date we receive the item.
4. Policy Consistency
  • The returns, exchanges, and refunds policy is uniform across all Ashcorp websites to avoid conflicting information.
Refunds
1. Refund Timelines & Process
  • Refund timelines begin only after the returned item has been received and successfully passed QC and Inventory checks.
  • QC & Inventory: up to 3 working days
  • Refund processing: up to 5 working days
  • Total refund timeline: 7–10 working days
  • Refunds will be processed back to the original payment method used at checkout.
  • Exceptions may apply for cases such as:
    • Out-of-stock items
    • Non-delivery due to company or logistics fault
    • Orders canceled by the company
    Refunds in these cases may be processed faster—within 3 working days, subject to approval.
2. Non-Refundable Items
  • Shipping fees, customs duties, and local taxes paid by the customer are non-refundable.
  • Gift cards, Final Sale items, and personalized items are not eligible for refunds.
3. Refunds for Faulty or Incorrect Items
  • Notify us within 48 hours of delivery at customerservices@ashcorpgroup.com with photos and a description of the issue.
  • For confirmed faulty or incorrect items, a full refund will be issued, including original shipping charges.
4. Cancellations & Partial Refunds
  • Orders may be canceled within 24 hours of placement. Refunds for cancellations will be processed within 5–7 business days of approval.
  • If returned items do not meet all return standards, we may issue a partial refund or store credit, and the customer will be notified.
Contact Us

For questions about our Returns, Exchanges & Refunds Policy, please reach out to customerservices@ashcorpgroup.com. We are committed to assisting you with any inquiries.