FAQs

WHAT CURRENCY DO YOU USE?

All prices listed in the web store and shipping/handling charges are in U.S. Dollars.

 

WHERE DO YOU SHIP?

We ship worldwide except to a small handful of countries like Cyprus.

 

WHAT SHIPPING COMPANY DO YOU USE?

Domestic Nigerian orders – We have trusted local delivery partners and an internal logistics team we work with to ship your orders.

International orders – DHL and UPS

 

WHAT DOES IT COST TO SHIP MY ORDER?

Domestic and International charges may vary depending on your delivery location and the weight of the package. Your delivery charge will be confirmed at Checkout.

 

Please note that for both domestic and international orders, delivery may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand. Our Logistics Team will update you if anything changes with your order.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, and American Express, as well as payments via flutterwave.

 

WHAT IS YOUR GENERAL ORDER PROCESSING TIME?

Orders placed between Monday and Friday are processed within 2-3 business days.

Orders placed after 2 p.m. on Fridays, over the weekends, and/or during holidays are processed the following Monday or business day.

 

WHAT HAPPENS AFTER I PLACE MY ORDER?

You will receive a confirmation of your purchase via email immediately after your order is placed.

When your order is ready to ship, you will receive a second notice to confirm shipping, alongside a tracking number.

Please note - This confirmation email will be needed when making returns so please do not discard.

For any issues with your delivery please email admin@ashluxuryhq.com

 

WHAT TYPE OF PACKAGING DOES MY ORDER COME IN?

We do our best to include the original packaging provided by brands that package their products. All orders are shipped in standard boxes and/or protective bags or boxes.

On occasion display items will not include original packaging but we will ensure the packages are safely packed to protect the items being shipped.

 

WHAT IS THE RETURN AND/OR REFUND PROCESS?

Please return items in new condition within 14 days of original shipment along with a copy of the order confirmation email received at time of purchase. Not including a copy of the order confirmation email may delay your refund.

• Shipping and handling fees of original purchase are not eligible for refunds.
• Customer is responsible for shipping charges when making returns.
• Refunds will be charged back to the original form of payment used for purchase.
• Sale items are not eligible for any refunds or store credits.

 Please note: All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

MY ORDER OR REFUND IS DELAYED. WHAT’S GOING ON?

We do our best to prevent delays with your orders however from time to time orders may be slow in arriving your doorstep for various reasons. Here is a small list of possibilities:

 

• When your shipping address is different from your billing address we prefer to take the extra step to verify that the order is legit so that we can protect you as the customer.
• Sometimes products are on back order and will require some extra time for another shipment to arrive.
• On occasion, international orders are placed with incomplete shipping and/or billing details