Return Policy
ASHLUXURY FASHION AND BEAUTY LIMITED
RETURNS, EXCHANGES & REFUNDS POLICY
1. Introduction and Scope
This document governs all purchases made from Ashluxury Fashion and Beauty Limited (“Ashluxury”, “we”, “us”, or “our”) through our website, physical retail locations, pop-ups, WhatsApp, social media platforms, or any other officially authorised sales channels (collectively, the “Platform”). It sets out the terms applicable to:
It sets out the terms applicable to:
- the formation of your contract with us;
- the purchase and delivery of Products; and
- all returns, exchanges, refunds, and post-purchase processes.
By placing an Order, you confirm that you have read and agree to be bound by this Policy.
2. Definitions
In this Policy:
A “Customer” refers to any individual or entity purchasing Products from Ashluxury.
“Delivery Date” means the date on which an Order is delivered to the Customer or their authorised representative.
“Order” means a request to purchase Products submitted via the Platform.
“Products” means all items offered for sale by Ashluxury, including apparel, accessories, beauty items, cosmetics, and limited-edition goods.
“Return” means the process of sending a Product back to Ashluxury.
“Exchange” means the replacement of a Product with another Product of similar or different specifications.
“Refund” means the reimbursement of funds for an eligible returned Product.
“Final Sale Products” means Products expressly designated as non-returnable and non-exchangeable.
“Local Orders” are Orders delivered within Nigeria, while “International Orders” are those delivered outside Nigeria.
“Quality Control (QC)” refers to the inspection process conducted to verify compliance with return conditions.
“Working Days” means any day excluding Saturdays, Sundays, and public holidays in Nigeria.
3. Returns and Exchange Notification
Customers must notify Ashluxury of their intention to return or exchange a Product within Customers must notify Ashluxury of their intention to return or exchange a Product within forty-eight (48) hours of delivery.
Notification must be made via our official customer service email: customerservices@ashcorpgroup.com.
This requirement is strict and constitutes a condition precedent to eligibility for any return, exchange, or refund.
4. Return Timelines
Following valid notification, Products must be returned within:
- Local Orders: five (5) Working Days from the Delivery Date;
- International Orders: fourteen (14) Working Days from the Delivery Date.
Failure to meet these timelines may result in the return being declined.
5. Condition of Returned Products
Returned Products must be in their original condition, unused, unworn, and free from any damage, stains, or alterations. All original tags, packaging, and accompanying materials must be intact.
Products that do not meet these requirements will be rejected and returned to the Customer at their expense.
6. Non-Eligible Products
The following Products are not eligible for return, exchange, or refund:
Final Sale Products, personalised or custom-made items, gift cards, and any Product that has been used, altered, or returned without original tags or packaging.
7. Return Process and Shipping
Upon notification and preliminary approval, Customers will be provided with return instructions.
Products must be securely packaged to prevent damage during transit.
Return shipping costs are borne by the Customer, except where the Product delivered was defective or incorrect.
8. Quality Control and Inspection
All returned Products are subject to Quality Control and verification upon receipt. This process may take up to three (3) Working Days.
Where a Product fails inspection, it will not qualify for exchange or refund and will be returned at the Customer’s expense.
9. Exchanges
Where a Product passes Quality Control, an exchange may be processed subject to availability.
Exchanges will be dispatched within:
- two (2) to three (3) Working Days for Local Orders; and
- five (5) to seven (7) Working Days for International Orders.
Where the requested Product is unavailable, Customers may select an alternative Product. Any price difference must be settled accordingly.
10. Refunds
Refunds are not an independent right, but shall arise only where a Product:
- satisfies all return eligibility conditions set out in this Policy, including notification timelines (Clause 6), return timelines (Clause 7), and condition requirements (Clause 8);
- successfully passes Quality Control inspection; and
- is not available for exchange, or where a refund is otherwise approved by Ashluxury in accordance with this Policy.
For the avoidance of doubt, all conditions applicable to returns and exchanges shall apply equally as conditions precedent to any refund, including those set out in Clauses 6, 7, 8, and 9.
Where these conditions are satisfied, refunds will be processed within the timelines set out in this Policy and issued via the original payment method. Refund processing typically occurs within ten (10) to fourteen (14) Working Days, inclusive of inspection and administrative processing.
Ashluxury reserves the right, where appropriate, to prioritise exchange over refund.
Shipping fees, customs duties, and similar charges are non-refundable, except where the return arises from an error attributable to Ashluxury.
11. Faulty or Incorrect Products
Where a Customer receives a defective or incorrect Product, Ashluxury must be notified within 48 hours of delivery, with supporting evidence.
Upon verification, Ashluxury will provide a replacement or full refund, including applicable shipping costs.
12. Order Cancellations
Orders may be cancelled within twenty-four (24) hours of placement.
Approved cancellations will be refunded within a reasonable processing period.
13. Pickups and Uncollected Products
Where a Customer elects to collect an Order, the Product shall be made available for collection at our physical store or such other designated location as may be communicated, and the Customer shall be notified accordingly.
The Customer is required to collect the Product within two (2) Working Days from the date of notification.
Where a Product remains uncollected after this period:
- storage charges of ₦2,000 per day shall accrue from the third (3rd) Working Day following notification;
- risk in the Product shall pass to the Customer from the third (3rd) Working Day; and
- Ashluxury shall not be liable for any loss, damage, or deterioration of the Product thereafter.
The Product shall not be released to the Customer until all accrued storage charges have been paid in full.
Where a Product remains uncollected for more than fourteen (14) Working Days, Ashluxury reserves the right, upon prior notice to the Customer, to resell, reallocate, or otherwise dispose of the Product without liability, and no refund shall be due.
Where this right is not immediately exercised, storage charges shall continue to accrue without prejudice to Ashluxury’s rights.
14. Store Credit
Ashluxury may, at its sole discretion, issue a store credit in place of a refund.
Such credit shall:
- be non-transferable and non-redeemable for cash;
- be valid strictly for use against future purchases on the Ashluxury Platform; and
- be subject to such additional terms and conditions as Ashluxury may determine from time to time.
Where a store credit is issued, the Customer may apply it toward any available Products on the Platform, subject to availability and any applicable price differences.
Where no alternative Product is selected at the time of issue, the credit note shall remain valid for future use within a validity period determined by Ashluxury, which shall not exceed three (3) months from the date of issue.
15. Limitation of Liability
Ashluxury shall be liable only for losses that are a direct and reasonably foreseeable result of its breach of this Policy.
Ashluxury shall not be liable for indirect, incidental, or consequential losses, or for delays caused by events outside its reasonable control.
Nothing in this clause excludes liability where such exclusion is not permitted by applicable law.
16. Amendments
Ashluxury reserves the right to amend this Policy at any time. The version in force at the time of your Order shall apply.
17. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.