Delivery Policy

Processing Time

Black Friday Order Processing

Please note that during the Black Friday sale period, order processing and delivery times may be slightly extended due to high order volumes.
- Delivery Timelines:
  - Lagos: 2 - 4 business days
  - Outside Lagos: 4 – 6 business days
  - International Orders: 6 –12 business days
- Orders will be ready for pickup 24 hours after payment confirmation, between 12:00 PM – 6:00 PM (Monday to Sunday) upon resumption.
We appreciate your patience and understanding as we ensure every order is fulfilled with the utmost care.

To ensure proper management of uncollected orders we run a stockpile policy as follows:
- Orders not picked up within 14 days from the pickup-ready notification will incur a daily storage fee of ₦500.
- You agree that the accumulated storage fee must be settled before the order can be released to you or your agent.
- We encourage customers to pick up their orders promptly to avoid additional charges.
Orders may take longer due to unforeseen circumstances. For any queries about your package kindly email: customerservices@ashcorpgroup.com

Calculated at checkout and vary depending on your delivery location. We encourage all urgent orders to choose the shipping option.

Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.

If you have not received a dispatch/delivery notification within the specified processing time or the dispatch date, please notify us by sending an email to customerservices@ashcorpgroup.com including your order number.

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government. Ashluxury has no control over these charges as they vary between countries. These charges are the customer's responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.