FAQs

 

SHIPPING

  •  Do you ship overseas?

Yes, we ship all over the world. Shipping costs ONLY will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • How long will it take to get my order?

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take from 7-16 days. Delivery details will be provided in your confirmation email.

  • What shipping courier do you use?

We use all major courier, and local courier partners.

  • When does my pre-order item ship?

Pre-order items ship dates are indicated in the product description. Most pre-orders require a 4 to 8-week period.

If you have pre-order and in-stock items in your cart, your full order will be shipped out when your pre-order items are ready to ship. To receive your in-stock items earlier, we recommend placing two separate orders - one for your pre-order items and one for your in-stock items.


PRODUCT

PRODUCT

  • Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at customerservice@ashluxuryhq.com and we’ll take you through the process or go through the return policy on the website.

  • Can I get my product personalized?

It depends on the creator and the product. Just email us at customerservice@ashluxuryhq.com and we’ll take you through the process.


 


OTHER

  • Any questions?

You can contact us through customerservice@ashluxuryhq.com! We will be happy to assist you.